Add an account
Open the service by selecting it from your mobile phone application or games menu.
On the first screen select 'Start', you will then be asked to enter your passcode.
Additional Information
When you first use the service it will run a one-off process to set-up a secure connection. This will take 60 seconds and produces a unique code which will be used to ensure all future connections are completely secure.
After completing the one-off security process your mobile phone will connect to the service (this may take a couple of seconds).
If your mobile phone fails to complete the security process successfully then you will need to delete the service from your mobile phone and download it again (see the Mobile Phone Help).
Links:
Select 'Options' and then 'Account Options'.
An instruction screen will be displayed and you will be asked to 'select an account', or 'add an account' on the following screen. This screen can be hidden in the future by selecting 'OK, don't show this again'.
Select the 'Add Account' option - you will find it at the bottom of the list of accounts.
We use your debit card in order to access your account details for banking services, such as balance enquiries and mini statements. This is just like using your card in a Self-Service machine.
You will need to add at least one card in order to use the service. The service will automatically prompt you to add a card during the registration process.
You will be asked over a series of screens to enter your card details and the card holder's address. You will also be asked for a nickname for the card, e.g. Joint Account.
When you have entered all the card details you will be asked to confirm them. Once you are happy that all the details are correct then you can either add another account or continue.
You can add up to 10 accounts.
All cards need to be verified in order for you to use them with this service. Once you have
confirmed the card details then we will activate your card.
